Frequently Asked Questions
Everything you need to know about our exclusive collections and services.
What is the delivery time for my order?
Standard shipping typically takes 3-5 business days within the country, while international deliveries may take 7-14 business days depending on the destination.
How can I track my package?
Once your order is dispatched, you will receive an email containing a tracking number and a link to the courier's website to monitor your delivery in real-time.
What is your return policy?
We accept returns within 14 days of receipt for items in their original condition with all tags attached. Please note that personalized or final sale items are not eligible for return.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as secure digital payments via PayPal and Apple Pay.
Are the products authentic?
Yes, every item in the Ramona Bădescu Exclusive collection is 100% authentic and crafted with premium materials to ensure high-quality standards.
Can I modify or cancel my order after it has been placed?
Orders can be modified or canceled within 2 hours of placement. After this window, the order enters our processing phase and cannot be altered.